Frequently Asked Questions (FAQ)

Frequently asked questions about customer service

1. What are your opening hours?

Our customer service is open Monday to Friday from 08:30 to 17:00. You can reach us by phone: +31 183 556 773, E-mail: info@slimmelaadpunt.nl or our live chat function on the website.

2. Can I reach you during the weekend?

Our customer service is closed on Saturdays and Sundays. However, you can always send us an e-mail or a message via the chat function on the website. We will contact you on Monday.

3. How can I contact your customer service?

You can contact our customer service in several ways.

• E-mail: info@slimmelaadpunt.nl
• Live chat: Click on the chat button in the bottom right corner of the website.
• Phone: +31 183 556 774

4. How quickly can I expect a response to my question?

We strive to respond to your question as quickly as possible. You can expect a response from us within 48 hours, usually even faster.

5. Can I also visit your location?

It is possible to visit our address, Weide 34, 4206CJ Gorinchem, by appointment. If you prefer to pay on location, we offer the option of paying with a debit card. Please contact us in advance to make an appointment and to confirm availability.

6. What should I do if I have a problem with my charging point?

Please contact our customer service if you have a problem with your charging point. We will be happy to help you and ensure that the problem is resolved as quickly as possible.

7. What about the warranty on your charging points?

Our Wallbox charging points come with a standard 2-year warranty. For Easee charging points, we offer a 3-year warranty, and for Zaptec charging points, even a 5-year warranty. For more information, please contact our customer service.

8. Can I also return my charging point?

Yes, you can return your charging point within 30 days if you are not satisfied. You can register your return via your account or by sending an e-mail to info@slimmlaadpunt.nl. Please contact our customer service for more information about the return process.

Frequently asked questions about Charging points

1. What type of charging points do you sell?

We offer various types of smart charging points from renowned brands, including Easee, Wallbox, and Zaptec. Our charging points are suitable for home use, homeowners' associations (VvE's), and businesses.

2. Do I need a separate meter for my charging station?

That depends on your current electricity connection and the type of charging station you choose. In some cases, a separate meter is required to measure electricity consumption.

3. Can I use my charging point outdoors?

Yes, all charging points are suitable for outdoor use. The charging points are waterproof and resistant to extreme temperatures.

4. Can I install my charging station myself?

We advise you to have the installation of your charging station carried out by a certified installer, so you can be sure that the installation is performed safely and professionally. On our website, we offer the option to choose installation through our installation partner.